Not again ?!?

  • Weight: 283
  • BP: 134/75

Dear Miss:

People ask your boy sometimes why he has so many computers in his house (workable ones).  It’s for times like this; when one computer goes down, and then he’s working with a back-up, and suddenly something unexpected occurs with his backup.  Last night your boy was computing with his relatively new Lenovo Flex 3 when the battery began to wane.  He plugged it in for the night and went upstairs to bed.  Upon coming back downstairs, he powered it up and that’s when the problems began.  For some reason, neither the keyboard or the touchpad were working on the computer.  Very annoying for someone that would rather not use the touchscreen options that the computer has.  Can, but would rather not if he can get away with it.  Suffice it to say, he tried just about every trick available, even going so far as to restore the computer to its factory specs, which naturally eliminated everything that was on the computer at the time, but there really wasn’t any choice.  Kind of why computer nerds like your boy refer to it as the ‘nuclear option‘.

At this point, your boy powered up one of his older ThinkPads and went to the Lenovo website looking for a solution.  As expected, lots of people have had this problem in the past, but there’s little in the way of easy solutions.  Too, even though Lenovo advertises they have ’24/7 support’, they really mean they have forums online that are available 24/7, if you want phone support, that’s only available Monday to Friday, from 10 am to 10 pm.

More happy happy frustration, at that point the Lenovo wouldn’t stay online.  The WiFi connection wasn’t working, and wouldn’t stay connected.  Too, when your boy connected the ethernet cable to use the router, the computer stated there wasn’t any hardware to support it.  Your boy would have presumed there was a virus at work here, but he was running a well-respected anti-virus/malware suite, and that just wasn’t the case.  Your boy finally opted to schedule a callback from one of their techies for tomorrow at 4 pm;  since the computer is still under warranty it would be their nickel for the call as well as for any hardware issues that might need to be fixed.  It was just more than a little disconcerting to watch system after system go belly up on this practically new computer, and not be able to do anything to rectify it.

After scheduling the callback your boy left the laptop to discharge it’s battery, hoping that as a last ditch option.  If the battery completely flatlined, and then your boy recharged it, there was a possibility that might be some sort of ‘fix’ to the problem.  It was a long shot, but worth trying.  As it turned out, it worked.  boy was never confident that would be the solution, but he’ll take it.  Sometimes computers need to sort things out for themselves.  It’s not an issue of artificial intelligence, it’s a hardware issue.  Things need to re-align and get back to where they need to be, on their own time frame.  Boy is certainly pleased that it worked, just makes more work.  Has to reconstitute the things that he lost in the system restore.  Fortunately, he has the programs since he installed them the first time.  Just a time waster when he has other things he’d like to do with his day off.  But it keeps things moving.  And the computer (for the moment) is fixed.  Hurray for that.

On the other computer front, boy is still shopping for the right power supply.  He knows he needs at the very least a 650 watt one, but there are differing options to consider, besides the obvious one of the price.  Don’t necessarily want to spend too much, or too little.  And the one he chooses needs to have sufficient connections for all the peripherals he’s going to be powering inside the computer.

The rest of the day has been delegated to breakfast (waffles and bacon!) and getting ready for tomorrow.  Your boy has inventory at work and will be going to bed in about 2 1/2 hours.  He has to be awake at 3:15, and to work by 5.  The upshot of that is he’ll be getting out of work around 1:30 tomorrow afternoon, so that’s not a terrible trade off.

An interesting start to the year.  At the very least, it wasn’t a smelly disaster like the one a few nights ago.


Humorous Update:  This morning boy had just finished his shower, and come downstairs, he noticed that the light on the answering machine was blinking.  Pressed the play button and apparently at 4 am, Lenovo left a message for the service call that had been scheduled the day before.  Now your boy remembers quite clearly that he scheduled the call for 4 PM, not AM. Fortunately, the computer had repaired itself, so he really didn’t need to speak to the tech.  Another fortunate happenstance, the wife didn’t hear the phone ring when it did, so it did not wake her up.