December 28, 2016

Have we got a deal for you!

  • Weight: 283
  • BP: 130/73

Dear Miss:

It’s amazing sometimes what happens when one calls a service in order to stop using them.  Take Verizon for example.  About 8 months ago, your boy contracted with another Internet provider that has been offering fiber optic service for several years in this area at a greatly reduced rate ($50/month for 100mbps) than boy had been paying with his DSL connection. (Verizon was charging $52/month for the Internet (3mbps) and another $62 for the phone line it was piggybacking on)  With taxes and fees, it ended up being an outlay of approximately $150/month.  Your boy decided not to go for the newer service immediately, he asked some of the neighbors that had signed on if their experience was good or bad and based on that, boy decided it was time to make a change.

Even so, after making the initial connection, boy let his Verizon Internet service continue.  After 6 months, he finally decided that it was getting time to make the disconnect.  He’d been pushing the wife to change her email account and stop using the Verizon supplied e-mail address, but she’d been dragging her feet a bit, still using it for most of her communications, backed up for a time with Gmail. When boy confronted her about it, she explained that she’d rather have an email address from the new service, and boy hadn’t supplied her with one.  Moreover, boy hadn’t bothered to contact the new server (nor had they contacted boy which they were supposed to) about setting up mail through them and setting up the SMTP mail server on their end so boy and his wife could send and receive email through them and not Verizon.  boy and his wife use Mozilla’s Thunderbird for their Internet mail addresses, neither one of them wish to use Gmail’s mail server, even though that could be an option.

Over the last month, boy made the final preparations, and this evening boy confirmed with wife that she had indeed informed her friends etc that she was shutting down her Verizon connection, boy had switched her (and his) Thunderbirds to the new mail server and boy was ready (finally) to call Verizon and shut down the money drain.  Boy called the 800 number and went through the automated menu, knowing that eventually, he was going to have to speak to a human being.  Sure enough, when he explained what he wished to do, the customer service rep was able to process his request however, she made one last pitch to keep his business.

She explained that even though boy had pretty much made a break with Verizon, she was willing to offer DSL service bundled with the phone for $52/month.  boy was very polite when he explained that he was now getting about 33 times the speed of the DSL connection he’s had for the last 15 years and without the DSL connection there wasn’t a need for the phone line.  boy actually wanted to ask why Verizon wasn’t able to offer this very special rate earlier, if boy wasn’t prepared to disconnect, why didn’t they offer this deal months, if not years ago?  boy didn’t ask because he already knew the answer.  No need to offer anything if they’re going to continue to bilk someone for a price that they’re used to paying.  Too, the rate might very well have been an introductory rate, or one that was only good for 6 months, and boy would eventually have been paying close to what he had been paying, and would not be getting the better deal out of the whole thing.  Verizon got boy’s money for 15 years.  High time for someone else to get a little scratch.  At the very least boy is getting scratched in return this time.

Verizon says that they’ll shut off the service on Friday the 30th.  Boy thought that perhaps Jan 2 would be a good time, but why not just shut things down at the end of the month.  Don’t drag it out to 2017, and wind up paying even more money to Verizon.  So DSL gets shut down as well as boy’s alternate phone number.  At the very least he won’t be listed in the phone book at the wrong address anymore.  That’s a good thing, right Miss?

Your boy